Delivery Policy

    A hat tip to your discerning taste. We thank you for giving us this wonderful opportunity to serve you. Please note the delivery policy stated herein.

    1. Cowbell is a customer focused organisation and will always make a best effort for the delivery to be made within the requested / prescribed time frame.
    2. Cowbell may not be able to make deliveries to certain areas. You are advised to contact Customer Care at 01824882888/ 01828899883 to ascertain if delivery is possible to the address requested.
    3. Cowbell may choose to make the delivery by a company personnel or by a third party like a courier.
    4. In a rare case and due to unavoidable circumstances, delivery may get delayed.
    5. Cowbell will make the best effort to deliver good product. In a rare case of receiving a product in damaged packaging, requesting to email or call alus at query@cowbell.com.bd / 01824882288 to at the earliest.
    6. Delivery will be made within 24 hours of placing the purchase order and payment. Interruption due to natural calamities or unavoidable reasons are an exception.

    Refund Policy

    We’re sorry to hear you have faced issues, and shall work on ensuring it doesn’t happen again. However, refunds are only possible for the special cases stated below:

    1. Refund for subscription to Cowbell is only permitted in exceptional cases after deducting the amount for the product supplied, empty bottles not returned and the doorstep bag if not paid for separately. If the subscriber do not need the product subscribed for then he/ she is allowed to purchase other Cowbell dairy products for the amount.
    2. There are certain areas that Cowbell does not deliver as yet. Cowbell advises you to kindly confirm with Customer Care at 01824882288/ 01828899883 if delivery is feasible in your area or not before making a payment. In case you have already made a payment and the address you wish the delivery is not covered by Cowbell then kindly request a refund and the same would be processed.
    3. The best effort is made to ensure that the product listed on website or offered by Customer Care is not feasible due to shortage then your request for the refund will be actioned.
    4. Cowbell advises that you should confirm with Customer Care on the exact payment to be made before making a cheque or an online payment. Excess payment if collected can be adjusted against extra products or your request for a refund would be actioned.
    5. In a rare case should you receive a product with defective packaging, please email a picture of the same immediately on receiving the product to querry@cowbell.com.bd and Cowbell on confirming with you will replace the product or take your request for refund.
    6. Refund would be in the name of the customer by crossed cheque only and may take up to 7 working days to be actioned.

    Privacy Policy

    Cowbell does not trade your personal information or your milk and dairy product usages with any external marketer or person. Should there be a joint offer made it will be made from Cowbell only.

    Should Cowbell have to share your information with a third party then Cowbell will try to take utmost care of the information being provided. Only in case of an official request of a government agency, Cowbell will be liable and will share your personal information